Claims support

We're with you until resolution

The true test of insurance is at claim time. We advocate with insurers, hospitals and surveyors—call or email when you need us.

Claims Philosophy

At White Shield, a policy document is a promise—and claims are when that promise matters most. We believe customers deserve active advocacy, not passive ticket numbers. Our claims desk exists to reduce stress during difficult moments by handling coordination, documentation, and insurer follow-up with transparency at every stage.

Whether your policy was purchased through White Shield or you engage us for claims assistance separately, our team applies the same rigor to documentation, follow-up and escalation.

Easy claims

Introducing your dedicated claims person

Because with us, you get more than just a helpline number

Our team coordinates with hospitals, surveyors and insurers so you can focus on recovery—we handle the paperwork and follow-ups.

How claims work
  1. 1

    Notify Us

    A dedicated claims executive is assigned to your case within hours of intimation.

  2. 2

    Documentation Support

    We help collect, review and submit required documents in the correct format.

  3. 3

    Insurer Coordination

    We actively communicate with insurer claims teams, surveyors and network providers.

  4. 4

    Settlement Tracking

    Regular status updates until claim closure and payment confirmation.

Cashless claims

Ideal for planned and emergency hospitalization at network facilities. We coordinate pre-authorization so you can focus on treatment.

  1. Intimate White Shield and insurer at least 48 hours before planned admission when possible
  2. Share policy number, member ID, and hospital details with our claims executive
  3. We coordinate pre-authorization with the hospital insurance desk and TPA
  4. Receive approval reference before admission or within emergency timelines
  5. Focus on treatment while we track discharge approvals and final bill settlement

Reimbursement claims

When you pay upfront or use non-network hospitals, we ensure complete documentation for faster insurer processing.

  1. Notify us within 24 hours of emergency admission or immediately after treatment
  2. Collect original bills, receipts, discharge summary, and investigation reports
  3. Our team reviews documents against policy terms before submission
  4. Submit claim form and documents to insurer through White Shield
  5. Track claim status and respond to insurer queries until payment is credited

Documents

What you’ll typically need

Health

  • Duly filled claim form
  • Policy copy and photo ID
  • Hospital discharge summary
  • Final bill with breakup and payment receipts
  • Investigation and diagnostic reports
  • Implant stickers and invoices if applicable
  • Cancelled cheque or bank details for NEFT

Motor

  • Claim intimation reference
  • Copy of policy, RC, and driving license
  • FIR copy for theft or third-party injury cases
  • Repair estimate from authorised garage
  • Photographs of damage
  • Survey report after inspection

Life

  • Death certificate
  • Claim form from nominee
  • Policy document
  • Medical records if death within contestability period
  • Nominee ID and bank proof
  • Employer certificate for early claims if applicable

Avoid delays

Common claim mistakes

Delayed intimation

Late notification can complicate cashless approval. Always inform White Shield and the insurer as early as possible.

Incomplete documentation

Missing investigation reports or itemized bills are the top cause of claim queries. Use our checklist before submission.

Non-disclosure at purchase

Undisclosed medical history may affect claim outcomes. We help customers review disclosures during policy setup.

Treatment outside policy terms

Exclusions for specific procedures or room categories can reduce payable amount. We verify eligibility before admission when possible.

FAQs

Claims FAQ

Need claims help now?

Emergencies: call +91 97039 36477. For documentation support, email satya@whiteshield.insure with your policy number.

Call +91 97039 36477 Email satya@whiteshield.insure

Get started

Need immediate claims help?

Talk to a White Shield advisor for purchases, renewals, and claims support.

  • IRDAI registered broker
  • 24×7 claims assistance
  • No-obligation advisory